Help
Help & guides
Short, plain-language explainers of how the platform works — and how the trust behind it is actually built. No jargon, no fine print.
Your devices
Buying & selling
How marketplace trust works
Verified device history, payment held until delivery, and a clear path if something goes wrong.
Read this guide →What makes a helpful review
Reviews are tied to real repairs. Here is how to write one that actually helps the next person.
Read this guide →Disputes, explained
What happens when a purchase, a repair, or a device-ownership claim is contested — and how it gets resolved.
Read this guide →For shops & businesses
How shops are certified
Why technicians — not shops — earn certifications, and how a shop comes to advertise a capability.
Read this guide →Writing a work order that converts
Posting on-site or dispatch work to the field-services board? Here is how to get the right tech to claim it.
Read this guide →Still need a hand?
If a guide doesn't answer your question, our support team can help directly.