When something’s contested, the goal is a fair outcome — not a fast punishment. Here’s what happens in each kind of dispute, and the principles that hold across all of them.
Almost everything that gets contested is one of three kinds, and each is handled a little differently. What they share: your money is protected while it’s sorted out, and people — not an algorithm — make the final call.
You and the other party get the first move — a full or partial refund, a replacement, or an explanation that clears it up. Your payment stays held the whole time. If you can’t reach a resolution, or the problem breaks the rules, our team mediates with both sides — on the record.
If someone registers a device you own, the response fits the situation. A plausible secondhand handover simply asks you, the current owner, to confirm or decline. A suspicious one locks the device and goes straight to our team to review.
Chargebacks raised with your bank are handled through the payment processor, with the relevant parties able to submit evidence. These follow your bank’s timeline, not ours.
We publish aggregate dispute outcomes, and we explain the buyer protections that back every purchase.