Listings can carry a verified history
A seller can link a listing to the device’s Passport. When they do, you can see the device’s real repair and parts history before you buy — not just a description.
Help · Buying & selling
How marketplace trust works
Buying a used device shouldn’t mean trusting a stranger’s word. The marketplace puts the device’s real history in front of you, holds your payment until it arrives, and leaves you a clear way out if it isn’t right.
The short version
You can see what a device has actually been through. Your money stays put until it’s in your hands. And a seller has to be in good standing before they can list at all. Trust here is built into each step — not left to chance, and not something you have to take on faith.
How it works
Your payment is held until delivery
When you buy, the platform holds your payment until the device arrives and you’ve had a chance to confirm it matches the listing. The seller is paid once you’re satisfied — or once a dispute is settled. Your money is never just handed over and hoped for.
Sellers clear a few gates first
Before anyone can list, they accept the marketplace terms and connect a verified payout account — and they can’t be under an active selling ban. Devices that are organisation-owned or reported lost or stolen can’t be listed at all.
A clear path if something’s wrong
If a purchase isn’t right, you and the seller get the first chance to settle it — a refund, a partial refund, a replacement. If that doesn’t land it, or the problem breaks the rules, our team steps in to mediate.
Buying with confidence
- Check the history first. If a listing links a Device Passport, read it — repairs, parts, and dates are recorded there.
- Confirm on arrival. Your payment stays protected until you’ve received the device, so you’re never paying into the unknown.
- Speak up early. If something’s off, open a dispute — the sooner you start, the faster it resolves.
Browse with the history in view
See devices with a verified Passport, and learn how disputes are handled before you ever need one.