Certification Program
Decisions, retakes and appeals
What happens after a reviewer decides on your application: how you are told, what it costs to try again, how long you have to challenge it, and what a challenge has to contain.
How you are told
Every decision that goes against an application — rejected, or flagged for further review — produces a written notice. It is delivered to the email address of record on your account and appears in your notifications at the same time. The notice names the reason the reviewer recorded.
The date of that notice is what starts the appeal clock below — not the date the reviewer made the decision. If we never managed to send it, your window to appeal has not started running.
Applying again
- Wait before you can reapply
- 24 hours from the decision
- Cost to reapply
- Free — the same as the first application
- Attempts allowed
- Unlimited, subject to the wait above
The wait applies per device category. A rejection in one category does not stop you applying in another on the same day. Reapplying before the wait has elapsed is refused, and the response tells you the exact time you can try again.
There are no retest fees and no retake discounts. That is not an omission from this page — applying for a RepairYour.Tech credential is free, so there is no fee for a first attempt, none for any subsequent attempt, and consequently nothing for a discount to apply to. The only cost of trying again is the 24-hour wait and the work of assembling stronger evidence.
Appealing a decision
- Window to file
- 30 calendar days from the date of the written notice
- Where to file
- The appeal form linked from your application's status page
- Appeals per decision
- One
What an appeal must contain
An appeal is filed on a dedicated form, and the form requires all three of the following. A submission missing any one of them is not accepted.
- A written statement of grounds — which of the grounds below applies, and what specifically went wrong.
- An argument — why that means the decision should change. A statement of what happened is not on its own an argument that the outcome was wrong.
- All supporting evidence — at least one link to the material you are relying on. Everything you want considered must be attached to the filing; the panel does not go looking.
Grounds you can appeal on
- The rubric was applied incorrectly to the evidence you supplied.
- Evidence you submitted was not considered.
- The stated reason contains a factual error about you or your work.
- The review departed from the published process.
Disagreeing with the outcome is not on its own a ground. An appeal asks whether the decision was reached correctly, not whether a different reviewer might have reached a different one.
What happens next
A reviewer who did not take the original decision reads the filing and either upholds the original decision or overturns it. You are told the outcome either way, with the reviewer's notes, through the same notification channels as the original notice.
Appealing does not pause the 24-hour retake wait. If the wait has elapsed you may reapply while an appeal is still open.