Samsung
Large appliances · Last assessed 6/9/2026
Score breakdown
Why this grade
Named alongside LG as a WORST offender for restricting professional service documentation (PIRG/iFixit FTC survey). Partly offset by a consumer Self-Repair program covering washers, dryers and refrigerators with genuine parts and free guides via SamsungParts.com (Encompass) at authorized-provider pricing — a real plus LG lacks — but iFixit publicly ENDED its Samsung repair partnership in 2024 citing weak commitment, so documentation/parts access for supported models is uneven. Integrated/smart designs and software-gated diagnostics limit repair friendliness.
Methodology & version
Five dimensions — parts availability, schematic access, repairability, OEM pricing, and software freedom — are scored 0–100 and weighted equally; the letter grade is the average (A 90–100, B 80–89, C 70–79, D 60–69, F below 60). This assessment is current as of 6/9/2026 and cites its sources below. It covers the Large appliances category and is not a claim about every device the maker ships.