Right to Repair

Score breakdown

Why this grade

Named alongside LG as a WORST offender for restricting professional service documentation (PIRG/iFixit FTC survey). Partly offset by a consumer Self-Repair program covering washers, dryers and refrigerators with genuine parts and free guides via SamsungParts.com (Encompass) at authorized-provider pricing — a real plus LG lacks — but iFixit publicly ENDED its Samsung repair partnership in 2024 citing weak commitment, so documentation/parts access for supported models is uneven. Integrated/smart designs and software-gated diagnostics limit repair friendliness.

Sources

• iFixit — Appliance repair pros struggle to find LG and Samsung documentation
• Samsung US Self-Repair (washers/dryers/refrigerators)
• The Register — iFixit ends partnership with Samsung over DIY repair program (202