Philips
Medical & mobility · Last assessed 6/9/2026
Score breakdown
Why this grade
Most strongly documented as repair-hostile. A jury found Philips's right-to-repair restrictions unlawful: it refused to provide documents, programs, and information needed to repair/maintain its imaging systems in a timely manner and refused to sell training to independent service organizations even when they offered to pay. Philips is repeatedly named as a leading OEM restricting access to manuals, parts, and diagnostic tools; an ISO (Image Technology Consulting) alleged a 2018 Philips software update locked it out of installing machines. On the consumer side, Philips Respironics' June 2021 Class I recall of millions of CPAP/BiPAP/ventilator units (PE-PUR foam) was handled entirely as OEM repair/replace, with no independent or owner repair pathway. Strong, name-specific evidence supports an F.